Privacy Policy for Maple Leaf Garden & Landscape Co.

Effective Date: June 20, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Leaf Garden & Landscape Co. (“Maple Leaf Garden & Landscape Co.,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in the course of providing garden, landscaping, maintenance, design, installation, and related services in Canada.

We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.

Business Name: Maple Leaf Garden & Landscape Co.
Address: 2480 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-5943

2. Data Collection and Processing

We collect personal information that is reasonably necessary for our business operations and service delivery. Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information: name, address, email address, telephone number, and preferred contact method.
• Service information: property details, service requests, project specifications, landscaping preferences, scheduling information, and communications regarding estimates, bookings, and service delivery.
• Billing and payment information: invoicing details, payment status, and limited financial information necessary to process payments through third-party payment providers.
• Account and communication records: correspondence, inquiries, complaints, feedback, and service history.
• Technical information: IP address, browser type, device identifiers, website usage data, and cookies or similar technologies when you visit our website.
• Photos and site-related information: images of properties, gardens, or project sites provided by you or captured by us for quoting, planning, or service documentation.

We generally collect personal information directly from you, but we may also collect it from authorized representatives, contractors, service providers, payment processors, or publicly available sources where permitted by law.

We only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

3. Purpose of Data Processing

We process personal information for the following purposes:

• To provide estimates, quotes, consultations, and landscaping or garden services;
• To schedule, manage, and complete projects and ongoing maintenance services;
• To communicate with you about appointments, service updates, invoices, and customer support;
• To process payments, issue receipts, and manage accounts;
• To maintain business records, service histories, and internal administration;
• To improve our services, website, operations, and customer experience;
• To respond to inquiries, complaints, and feedback;
• To comply with legal, regulatory, tax, and accounting obligations;
• To protect against fraud, unauthorized access, misuse, or other unlawful activity;
• To send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:

• Consent: where you have given express or implied consent for a specific purpose;
• Contractual necessity: where processing is necessary to provide requested services, prepare estimates, or fulfill our obligations to you;
• Legitimate business purposes: where processing is reasonable and appropriate for operating our business, improving services, preventing fraud, or maintaining security;
• Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests from authorities.

Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information only as necessary and only with trusted third parties, including:

• Service providers: website hosting, IT support, cloud storage, customer relationship management, analytics, and communications providers;
• Payment processors and financial institutions: to process payments and manage billing;
• Subcontractors and field partners: where needed to complete landscaping, gardening, installation, delivery, or maintenance work;
• Professional advisors: lawyers, accountants, insurers, and auditors;
• Government authorities and law enforcement: where required or permitted by law;
• Business transaction parties: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We require third parties to protect personal information in a manner consistent with applicable privacy laws and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other foreign jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

We take reasonable steps to ensure that cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, insurance, or regulatory requirements, and to resolve disputes or enforce agreements.

Retention periods vary depending on the type of information and the nature of our relationship with you. When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the right to:

• Access: request access to the personal information we hold about you;
• Rectification: request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: request deletion of personal information in appropriate circumstances;
• Restriction: request that we limit the use or disclosure of your personal information in certain situations;
• Data portability: request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: object to certain processing activities, including some forms of marketing or processing based on legitimate interests where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services, respond to requests, or continue a business relationship where consent is necessary.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so we can try to resolve the issue promptly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of our security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a privacy incident involving personal information, we will respond in accordance with applicable law, including notification where required.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Maple Leaf Garden & Landscape Co.
2480 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-5943

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on our website or otherwise notify you as required by law.

The “Effective Date” at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically.